Enfield Council is to use Artificial Intelligence as part of its customer service, planned to go live in Autumn 2016.
The story is relatively straightforward in terms of innovation and positive customer experience.
But read down to the end and note the quote from the council’s opposition.
UK local authorities are facing huge financial pressure at present, so is there anything in the concerns in this article about reducing the staff numbers?
Is the opposition quote reactionary or prophetic?
Please feel free to share your thoughts in the comments.

Advertisements

The Swiss referendum on the basic income was backed by just under a quarter of the country’s population.
So, while it will not be introduced, a large minority of the voters see a need for it as a way of dealing with the rise of automation.

Anyone interested in their finances (or even in some hardcore economics) should check out this American guy’s blog.

www.garynorth.com/

Sign up to the free weekly update and each week you get a “tip of the week” by email – some of these are genius (a recent one is below) there are also several free bits of the site, but to get to the really indepth stuff you need to climb the pay wall.

Gary also has some of his books available free to download as eBooks, some are pretty useful. Others (to my mind) not so much. A mixed bag.

On occasion he opens up the paid for stuff for sneaky peeks (great marketing move – to let you see what you’re missing by not paying him a monthly fee) and its always been good stuff when he has done that.

Example tip of the week:

GARY NORTH'S TIP OF THE WEEK

Gary North's Tip of the Week - |DATE Used Tools (Cheap)
=====================================================
    I am a great believer in owning tools.  I am also a
procrastinator in learning how to use new tools.  

    One way to reduce your costs of procrastination is to buy
used tools from other procrastinators who finally gave up.  You
buy at 25 cents on the dollar or less.

    This is why I love Craigslist.  It offers so much stuff that
is in good shape, yet the owners are ready to sell cheap.  They
see that they are not using some device, so they figure that
getting something is better than getting nothing and also wasting
storage space.  This is a wise decision.

    I use NotifyWire.  I have recommended it before.  I am doing
it again.  You can find out who is selling what on Craigslist,
and for how long (if you check older listings).  The longer, the
better.  He may be willing to take less.

          http://www.notifywire.com

    If I buy a used tool that is in pretty good shape, and I pay
very little for it, even if I never do use it, I can sell it on
Craigslist for close to what I paid for it.

    The main expense is my time.  So, I don't look for cheap
tools this way.  I look for $1,000 items for $250.  

    I am in the market for a small greenhouse.  

    I have this advantage: my wife is great with tools and can
repair almost anything.  She likes tools, too.

Gary "Tool Shed" North
%d bloggers like this: